Please contact us if you have any doubts
For any additional questions, feel free to get in touch with us. We look forward to hosting you in London!
Our team is here to help and ensure you receive the support you need. Simply get in touch with us, and we’ll respond as quickly as possible! We speak English, Arabic, and Polish and are always here to make your stay as smooth and enjoyable as possible.
1. What is Stays In London?
Stays In London offers high-quality short-term rental apartments in prime locations across London. Whether you're visiting for business or leisure, we provide fully furnished accommodations to suit your needs.
2. What types of apartments do you offer?
We offer a range of apartments, including studios, one-bedroom, two-bedroom, and larger family-sized accommodations. Each apartment is fully furnished and equipped with modern amenities.
3. How do I book an apartment?
You can book directly through our website, by calling our customer service team, or via third-party booking platforms like Airbnb or Booking.com.
4. What is included in the rental price?
The rental price includes utilities (water, electricity, and Wi-Fi), fresh linens and towels, a fully equipped kitchen, and housekeeping services (for stays over a certain duration).
5. Is there a minimum stay requirement?
Yes, the minimum stay varies depending on the apartment and season. Typically, we require a minimum stay of 3 nights.
6. Can I extend my stay?
Yes, subject to availability. Please contact our customer service team as soon as possible to arrange an extension.
7. What is your cancellation policy?
Our cancellation policy varies depending on the booking platform and the rate you choose. Generally, cancellations made within 48 hours of booking are free of charge, while later cancellations may incur a fee.
8. Are pets allowed?
Some of our apartments are pet-friendly. Please check the specific listing or contact us to confirm.
9. Is smoking allowed in the apartments?
No, all of our apartments are strictly non-smoking. A cleaning fee will be charged for any violations.
11. What time is check-in and check-out?
Check-in is from 3:00 PM onwards, and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request, subject to availability and additional fees.
12. Do you offer parking facilities?
Some of our apartments include on-site parking or nearby parking options. Please check the individual listing or contact us for more details.
13. What should I do if I have an issue during my stay?
Our customer support team is available 24/7 to assist you. You can reach us via phone or email.
14. Do you offer corporate bookings?
Yes, we offer corporate accommodations with flexible terms for business travelers. Contact our team for tailored solutions.
15. How do I check availability?
You can check availability directly on our website by entering your desired dates and location. Alternatively, you can contact us for assistance.
16. Are the apartments cleaned during my stay?
For stays longer than a week, we provide weekly housekeeping. Additional cleaning services can be arranged upon request.
17. Do you provide baby cots and high chairs?
Yes, baby cots and high chairs are available upon request. Please let us know in advance to ensure availability.
18. Is there a security deposit required?
Some apartments require a refundable security deposit, which will be returned upon check-out, provided there are no damages.
19. Are your apartments accessible for guests with mobility issues?
Some of our apartments are designed with accessibility features. Please contact us to find the best option for your needs.
20. How can I contact customer support?
You can reach our customer support team via phone, email, or through the live chat feature on our website.
